Exchange & Return Policy
We prioritize delivering an exceptional shopping experience at Vibrante Roma.
Every product we offer is carefully handcrafted by our skilled artisans, ensuring a perfect blend of style and functionality for our customers.
To help you make an informed decision, we provide multiple product images from different angles, often showcasing the item with commonly used objects to illustrate its size and dimensions. Additionally, close-up views of the leather are shared to give you a clear sense of the product’s material and texture.
After your purchase, each item undergoes a detailed quality inspection before being shipped through our trusted delivery partners. These efforts are aimed at empowering you to make confident choices while shopping with us. Since most items cannot be resold once opened, we accommodate only limited returns or cancellations.
For Concerns About Your Order
If you have any issues with the product you received, please email us at support@vibranteroma.com within 24 hours of receiving your package. Include images of the unused product from all sides, along with the packaging. Our team will review your concern and guide you on the next steps. Please ensure the item remains unused and the original packaging is intact.
Important Note:
Returns may not be accepted if the product is found to be in a non-original condition. Additionally, items purchased during sale events are not eligible for returns or exchanges.
For Defective or Incorrect Items
If you receive a damaged or incorrect product, email us at support@vibranteroma.com with photos of the item and your order number within 24 hours. Our team will assess the case and arrange a replacement if applicable. Please note that we do not process returns in such cases, and replacement timelines depend on your shipping location.
Refund Delays (for Payment Failures)
Payment failures usually resolve automatically between your bank and our payment partner within 7-8 working days. If you haven’t received your refund within this time:
1. Check your bank account again.
2. Contact your credit card provider as posting refunds may take some time.
3. Follow up with your bank as processing delays can occur.
If the issue persists, contact us at support@vibranteroma.com for assistance.